![]() ![]() According to the Astro rep, owners of older MixAmps who are unsatisfied with their performance on the new consoles can contact customer service to receive a discount on an upgrade to the latest model. "These were products that were sold prior to 2013, before we had any idea what PS4 XB1 would turn out to be," the spokesperson noted. In addition, the rep confirmed that MixAmps manufactured prior to 2013 - they're easy to distinguish from the current one, because only the older ones took batteries - can't accept firmware upgrades. The rep continued, "The new consoles work a little differently, and in particular have different levels set for mic input that requires some fine tuning of our products to make them work perfectly." Astro expects to release a firmware update for the A50 and MixAmp Pro 2013 this week. "this isn't different from what we saw when the PS4 came out" Update: An Astro Gaming representative told Polygon that "this isn't different from what we saw when the PS4 came out and the A50 and MixAmp both needed firmware updates as well." We've reached out to Astro Gaming for more details, and will update this article with any information we receive. The moderator added that those are the only Astro devices that can accept firmware updates. We're actively investigating and are working on a resolution," a Microsoft spokesperson told Polygon.Īccording to a moderator on the Astro forums, the company has found a workaround that should fix the audio issue, and will release a firmware update this week for the Astro A50 wireless headset system and the MixAmp Pro 2013 edition. "We've heard about a small number of users experiencing intermittent issues. Other individuals on the Xbox forums said they're experiencing the same problem with headsets made by Turtle Beach, so the issue doesn't appear to be isolated to Astro headsets. OldMikeyJ is using the Xbox One stereo headset adapter with the Astro A50 headset, while Xbox forum user BlueFlash is having trouble with the Astro A40. ![]() ![]() It's described as crackly and garbled," said OldMikeyJ on the Astro forums. "When I am in a party or just any in-game chat people say how my mic audio sounds awful. "people say how my mic audio sounds awful" The mono headset that comes with the Xbox One features its own adapter, but third-party units like the ones from Astro, Turtle Beach and others require the stereo headset adapter, which costs $24.99. According to the individuals in question, only in-game chat audio suffers from the issue party chat, Skype calls and Upload Studio voice-overs, for example, are unaffected. I show how to connect a 2.5mm jack adapter to your xbox one headset so you can use any xbox 360 headset with the xbox one and your mic will work perfectly. Xbox One owners are reporting on the Astro Gaming forums and Xbox forums that game audio comes through just fine for them, but other players are telling them that their voice chat is distorted and crackling. Other exclusions and limits may apply.Some users of the Xbox One stereo headset adapter are running into audio issues with in-game chat, and Microsoft is looking into the problem, a representative for the company confirmed to Polygon today. Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Refunds will take into account the discount. Discounted products bought with a qualifying product must be returned if the qualifying product is returned. Price discount does not include taxes, shipping or other fees. Not valid on prior orders or purchases cannot be transferred or otherwise redeemed for cash or promo code(s). Available in Microsoft Store in select countries only. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information. 2.5mm to 3.5mm Chat Aux for Astro Mixamp. Microsoft reserves the right to modify or discontinue offers at any time. This Cable allows you to enable chat when using your astro Mixamp Pro or a50 (Gen 1& 2) with your Xbox One console. Void where prohibited or restricted by law. Extended return offer period limited to 5 device returns total per eligible customer. When used with any of the Gen 2 ASTRO Edition Headset + MixAmp Pro Bundles, this cable enables chat. When used with the A50, it connects to the headset itself. Not available for purchases by reseller customers. The Xbox Live Controller Cable, otherwise known as the Xbox Live Chat Cable, is used to connect the Xbox 360 controller to the MixAmp Pro via the 2.5mm jack. Return process must be started within 60 days after customer received the device. *Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. ![]()
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